Since organizations are a complex ecosystem of interrelated services, each service contributing to creation of customer and business value, establishing strategic business relationships and creating a win-win business association is paramount.
Our training provides the skills, techniques, methods and best practices to enable you to become a professional Business Relationship Leader.
Our focus is to provide you and your team with best practice techniques and methods to improve and elevate the business relationship essential skills. Our goal is to enable you to master the skills at each level of the Business Relationship continuum from order taker to liaison, to trusted collaborator, to strategic partner.
Our Key areas of Focus:
- Business and Customer value drivers (BCVD)
- Practical application of Business Relationship Maturity Model (BRMM)
- Thinking strategically and operationally
- IT Service Management key concepts
- How to deepen business relationships with clients and stakeholders
- Essential discovery, elicitation and collaboration techniques
- Developing an effective business case
- Key change management concepts
Who should attend
To continually offer services and products in a quality-driven and economical way you need this course including business leaders / managers, operations or IT staff, sales and marketing, all those serving internal and external customers at whatever cadre.
Investment
Investing your resources and time in this critical seminar you will have long lasting individual and organizational benefits equal to none.
For facilitation, venue, meals (morning tea, lunch (Buffet), 4 o’clock tea), training materials, certificates, and an afternoon game drive at Nairobi National park, the course fee is USD 400.00 for five days.
Please note accommodation, travelling or other meals or incidental costs are not included in this investment.
Discounts are available for those attending as a team
Contact us for more information via info@hubken.co.ke or +254 702494303