Welcome to Hubken Consultancy

8:00 AM - 5:00 PM

Monday to Saturday

Customer Service Advisors (MFI) deadline 13/01/2022 10:00am

Customer Service Advisors (MFI) deadline 13/01/2022 10:00am

Our client, a microfinance institution in Kenya and providing financial services to the low income population and employed persons wish to employ Customer Service Advisors, to support their service delivery professionally.


Job Purpose

This being an entry-level position, with the overall purpose of , growing, deepening and acquiring customer relationships through excellent service delivery.


  1. Explain the procedures, requirements when transacting as well as service offerings available to customers.
  2. Assist customers in making decisions on the firm credit offerings and in making them understanding the calculations for the credit facilities presented.
  3. Provide regular feedback to customers on the progress of their enquiries, loans and any other necessary information.
  4. Guide customers on how to correctly complete documents / transaction to ensure accuracy and completeness of these documents
  5. Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
  6. Handle customer general enquiries, answering any questions and queries in person, over the phone, or online and exhaust all attempts to resolve customer enquiries before escalating to the line manager.
  7. Look for cross-selling opportunities to increase loan portfolio value and overall sales.
  8. Provide support and comprehensive product / service information to customers
  9. Build long term business relationships with customers
  10. While coordinating with other staff and service providers provide administrative support necessary in the credit facilities processes.

Required Qualifications and Skills

Academic Qualifications (must indicate grades in the CV)

  1. Must have a minimum grade of C (plain) in the following:
    1. KCSE Mean Grade,
    2. Mathematics and
    3. English Language.
  2. Must be an undergraduate with Bachelor’s degree in a business related course from a recognized institution or social sciences


  1. Ability to communicate with customers easily and effectively, persuasive and strong negotiation skills
  2. Excellent interpersonal, communication and public relations skills with excellent customer service
  3. A ‘customer first’ attitude and approach to working
  4. Good sales and marketing skills with excellent numerical capacities.
  5. Proficiency in computers, working knowledge of relevant computer applications.
  6. Excellent organizational, administration skills and outstanding multitasking skills
  7. A team player with the drive to improve performance
  8. Whereas full training will be provided previous customer service experience is desirable and will be a definite advantage.
  9. Those of 30 years and below are encouraged to apply


A guiding wage of Kes 30,000.00 (Thirty Thousand Shillings Only) will be offered to the best candidate with the best qualifications and other aspects including attitude.

How to Apply

Qualified and interested candidates who meet the requirements should send their CVs stating the job applied for on EMAIL SUBJECT via info@hubken.co.ke as soon as possible but not later than 13th/01/2021.

First come first served

Hubken is an equal provider of employment opportunities

Those that will not indicate their Grades in KCSE, Maths and English will not be considered.